Privacy Policy

1. Introduction

Castillo Marketplace LLC ("Billora," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, company name, and password when you register for an account.
• Billing Information: Payment card details, billing address, and transaction history when you subscribe to a paid plan.
• Financial Data: Invoices, expenses, client information, and other bookkeeping data you enter into the Services.
• Usage Data: IP address, browser type, device information, pages visited, and feature usage patterns.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process payments and manage your subscription
• Communicate with you about your account, updates, and support requests
• Send marketing communications (only with your consent)
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted service providers (such as payment processors and cloud hosting providers) who assist us in operating our Services. All service providers are contractually bound to maintain confidentiality and security.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, and regular security audits. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with Services. If you cancel your subscription, your data is retained in read-only mode for 90 days, after which it is permanently deleted. You may request earlier deletion by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Request portability of your data

To exercise these rights, contact us at support@getbillora.co.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Castillo Marketplace LLC
18468 W Montrosa Street
GOODYEAR, AZ 85395
Email: support@getbillora.co
Phone: (760) 330-2560